Q. What types of posts violate the policy?
Duo’s basic etiquette guidelines enforce penalties for policy violations as follows:
Duo basic etiquette
- No posting content other than recruitment posts (e.g., clickbait).
- No direct or indirect mention of monetary or account transactions (e.g., no using abbreviations or alternative terms).
- No posts violating summoner regulations, such as promoting account boosting.
- No conflict-causing behaviors (e.g., slander, political content).
- No hate speech or explicit content.
- No sharing personal information (e.g., names, phone numbers, addresses).
- No promotions (e.g., advertising streams, YouTube channels).
Q. Why did I get banned? / I got banned for something I didn’t do.
To check the reason for a penalty, we need the Riot ID and server information of the most recent post you created.
Please submit an inquiry with your penalty reason or appeal request, and we will review and provide further assistance.